Web Privacy Policies

Disclaimer. Verve assumes no responsibility for accuracy, correctness, timeliness, or content of the Materials provided on this website. You should not assume that the Materials on this website are continuously updated or otherwise contain current information. Verve is not responsible for supplying content or materials from the website that has expired or has been removed. THE MATERIALS PROVIDED AT THIS WEBSITE ARE PROVIDED "AS IS" AND ANY WARRANTY (EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE), CONDITION OR OTHER TERM OF ANY KIND, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTIBILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR TITLE IS HEREBY EXCLUDED.

Verve Group Inc. understands the importance of keeping the information about you that you entrust to us confidential and secure (“Customer Information”). The information we collect may include your personal information, in other words information capable of identifying you as a particular individual, such as your name, phone number, email address, credit card information (“Personal Information”). We therefore make it our highest priority to ensure that we look after your Customer Information and use it responsibly. By visiting our website or other channels as they evolve, or by providing your Customer Information to us or our third-party service providers over the telephone, by email or other communication method (“Distribution Channels”), you accept and consent to the collection, storage and processing of your Customer Information as described in this Privacy Policy.

If you are looking for privacy policies for general softwares such as apps and games, please visit: App and Game Privacy Policies
If you are looking for privacy policies for kid's apps and games, please visit: Kid's App Privacy Policies

Who Controls Customer Information?
Customer Information collected by us is controlled by Verve Group Inc. with its registered office at 2 Robert Speck Parkway, Suite 750, Mississauga, Ontario L4Z 1H8, Canada.

Protecting Personal Information
We understand the importance of protecting personal information. For that reason, we have taken the following steps:
Paper information is either under supervision or secured in a locked or restricted area.
Electronic information is transmitted either through a direct line.
Electronic hardware is either under supervision or secured in a locked or restricted area at all times.
In addition, passwords are used on all computer staff is trained to collect, use and disclose personal information only as necessary to fulfill their duties and in accordance with our privacy policy.
External consultants and agencies with access to personal information must enter into privacy agreements with us or acknowledge that the abide by PIPEDA.

Verve Group Inc. may collect Personal Information about you:
when you purchase products and/or services
when you apply to become a member
when you participate in competitions, questionnaires and surveys
when you contact us or our personnel via implicit data capture measures when you visit the website, such as studying which pages you read the most and through the use of cookies
when you provide certain content to Verve Group Inc., for example testimonials and customer reviews from third party sources, for example credit checking agencies.
By using our GPT models, users consent to our data collection and usage policy as outlined in this document.

Examples of Personal Information we collect in each case are:
Purchaser Information
You provide us with your name, credit card details, including card number, card type, cardholder name, expiry date, billing address and delivery details when you place an order through our website or other Distribution Channels.
Government Document Information
You provide us with your name, passport number, passport issue and expiry dates, visa issue and expiry dates, in order to ensure that the correct information is given to the tour companies or the airlines, cruise companies.
Information from Competitions, Questionnaires and Surveys
When you complete questionnaires, surveys or competition entry forms you provide us with your Personal Information including your name, street address, email address and other information we might request.

Contacting us
When you contact us by email, phone, fax or post, for example dealing with our customer service personnel, you provide us with your Personal Information for example, name, email address etc.

Implicit data capture
In addition to the information which you may volunteer to us, certain Customer Information is automatically collected when you visit the Verve Group Inc. website via tracking technologies employed by us from time to time such as cookies, flash cookies, web bugs, javascript. These collect Customer Information including technical information from your computer whenever you visit the website such as your Internet protocol (IP) address, your operating system and platform, browser type and version and referrer website as well as providing us with information about your shopping preferences, viewed/searched-for products and on site activity. The information collected by cookies and other tracking methods placed by us is anonymous and does not contain your Personal Information but will simply identify you as a specific number by reference to your hard drive. If you are a wireless user and gain Internet access via a mobile phone you should contact your wireless provider to find out if they collect Personal Information about you.

We collect personal information for the following purposes:
We collect, use and disclose personal information in order to serve our clients. For our clients, the primary purposes for collecting personal information are as follows: 1) to provide you with a dynamic, personalized and secure service to offer you a truly rewarding experience; 2) to make and secure reservations, to issue transportation documents and vouchers, and to provide travel suppliers with information to complete the necessary purchasing arrangements for a wide array of travel and tourism products. Examples of the type of personal information we collect for those purposes include the following: name, address, telephone, age, personal bio, credit card information, passport or visa information, Social Insurance Number, website cookies, and similar personal information necessary to properly identify our clients and their entitlement to the services we arrange. We also collect personal information from our employees and contractors to assure our proper compliance with employment laws, remuneration, tax payments, and other employee/contractor functions.

How do we use your Customer Information?
Verve Group Inc. will use your Customer Information for a number of different purposes including:
For fulfilling orders For responding to your queries
For improving your experience and providing you with information about products and services, special offers and promotions.

For internal operations and analysis When you place an order for products or services via the website or other Distribution Channels, we will use your purchase information to process the requested transaction, fulfil your order and provide you with the products and services you expect.

Responding to communications We may use your Customer Information to respond to your queries for example, about an order or problems making a purchase or navigating the website. In order to address your query, you may be contacted by email, over the telephone, or other communication method by a member of one of our reservations and support teams. We may also use your contact details to send you follow up information about a booking (for example, regarding changes to booked travel or unavoidable travel disruptions affecting your journey in order to help you make alternative travel arrangements). We may contact you via email, phone or other communication channel to respond to suggestions you may send to us (for example about our website, products and services) and to assess and announce the results of surveys, competitions and other contests you may have participated in. For quality assurance and training reasons we record most of our telephone calls with our customers. Some information including customer e-mails received by Verve Group Inc. may be used by us for testimonials though your Personal Information, such as e-mail address or contact details, will never be displayed publicly by us.

Improving your shopping experience We use the information gathered from your permanent cookie file (see Cookies above) in conjunction with other Customer Information provided by you, so that we can create a more effective website by assessing content and traffic flows on the site. We use this information to provide you with a more personalised experience on the website, help you to navigate the site effortlessly and to display particular products and services that we believe may be of interest to you.
When place an order via our website or other Distribution Channel, we may use your Customer Information to contact you with details of special offers, promotions and other information and to send you our newsletters where we think these will be of interest. You can unsubscribe for such communications at any time by using the unsubscribe link at the bottom of emails you receive from us.

Internal administration and fraud prevention
We may also use your Customer Information for internal administration, analysis and quality assurance purposes, including fraud prevention.
We use your Customer Information to help us guard against fraud. When you make a booking or purchase products or services offered on our website, we will automatically pass certain Customer Information which you provide to us (for example, your name, credit card, billing address details) to third party credit reference agencies, payment processors or other third parties for the specific purpose of verifying that information. If your Customer Information cannot be satisfactorily verified (for example, your stated billing address does not match your credit card details), we will contact you to notify you that your purchase request has not been confirmed and to request corrected details, if they can be provided, before we can process your order.

Who do we share your information with and why?
Verve Group Inc. does share your Customer Information with its group companies or carefully selected third party partners and providers as necessary for business administration, customer delivery, marketing and operational, analytical or other purposes as set out below. Except with your expressly given consent, we will only share your Customer Information as described in this Privacy Policy.

Third party suppliers and group companies:
Verve Group Inc. engages other group companies and/or carefully selected third party partners, including service providers, joint venture partners and outsource providers to perform various functions on our behalf. To the extent required to perform such functions on our behalf, these companies may process your Customer Information. Such functions include, processing bookings and confirming reservations for products and services and providing associated information, delivering products and services, processing credit card payments, providing search results, communicating with you, including providing customer service, via telephone, email, fax, post or otherwise and for promotional activities.
We may also share your Customer Information with third parties for the purpose of data analysis, quality assurance (including fraud prevention) and, though this will not include your Personal Information, for marketing assistance (for example, to explore consumer trends).
Various pages on our website contain links (including via ads) to third party websites. Once you have exited our website via such a link, any further data you provide will be collected by or on behalf of the third party responsible for that website and therefore subject to the privacy policy and practices of that third party rather than to this Privacy Policy. We cannot be responsible for any third party’s use of your Customer Information and recommend that you check the specific terms on the relevant third party’s websites relating to the use and disclosure of your Customer Information.
To the extent that any third party has access to your Personal Information to provide functions on our behalf, their use of this information will be limited solely to providing those functions and for no other purpose. Any Personal Information processed by our group companies will be in accordance with the terms of this Privacy Policy or similarly stringent conditions and as permitted under applicable data protection laws. We place contractual restrictions on our non-group third party partners who receive your Personal Information, to ensure that they use this in accordance with this Privacy Policy and applicable data protection laws.

Compliance with laws and regulations We may disclose your Personal Information to third parties, such as official bodies and our professional advisers, as far as we believe necessary (i) to comply with relevant laws, orders or regulations, (ii) to enforce our customer terms and conditions of use or other contractual agreements and (iii) to protect the property and other rights of Verve Group Inc., its group companies, customers and others (for example, in any way relating to protection against fraudulent activities in respect of Verve Group Inc.).

Cookies Each website owned and operated by Verve Group Inc. uses cookies (small text files containing a unique identification number). There are three types of cookies:

Session cookies These are used to maintain something called session state. If you consider your journey through the website as a conversation with us, this cookie reminds the site where we are in that conversation. Session cookies are required for the website to function but are not used in any way to identify you personally.

Last updated: November 12, 2023
Verve Group Inc. may amend this Privacy Policy from time to time and will notify you of any material changes by displaying the revised Privacy Policy on our website.